Lost or Stolen Cards
If your card has been lost or stolen, contact the financial insititution immediately, so that the account can be shut down. A new card with a new account number will be mailed to you.
- U.S. Bank: (800) 344-5696, outside the U.S., call collect (701) 461-2010
- Credit Card Programs: (607) 255-4548/5039, creditcards@cornell.edu
The new Cornell Travel and Meal Card, also referred to as the T&M card, is a corporate-liability credit card that is issued in an employee’s name. The card is used for the payment of travel-related business expenses, including locally hosted business meals. The bill for all charges on T&M cards is paid centrally by the university. Cardholders will not make any payments to the issuing bank.
All charges to the T&M card must be for business purposes only and in full compliance with other university policies, particularly University Policy 3.3, Travel Expenses for Concur Users and 3.14, Business Expenses. The cardholder is responsible for providing supporting documentation and an explanation of business purpose for all charges to the T&M card. All charges on the card flow through the Concur travel system, and a trip report for charges must be submitted.
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- Applying
- The new travel and meal (T&M) cards are being issued in conjunction with the rollout of Concur, the university’s new travel system. As Concur is rolled out to your unit, you will be invited to apply for a new T&M card if you meet the eligibility requirements. The new cards will not be issued to any individual in advance of his/her unit being onboarded in Concur.
- Eligibility
- Cornell University faculty and staff members are eligible to apply for a T&M card if the applicant has not previously incurred a write-off (i.e., reached 180 days past due) on a personal-liability corporate travel card AND if his/her position at the university requires any of the following:
- Business travel at least once per year
- Booking visitor travel at least once per year
- Hosting business meals
- Using the Card
- The T&M card may be used for travel-related expenses such as airfare, hotel, meals, registration fees, and incidental supply needs that may arise during travel, for example, replacement of a traveler’s lost laptop power cord. For specific details on the types of expenses allowed by the university during business travel, see University Policy 3.3, Travel Expenses for Concur Users.
Caution: The T&M card is NOT intended for use as a procurement tool for non-travel goods and services. The card must never be used for services requiring a contract, such as catering.
- Account Closures or Other Changes
- Representatives of the cardholder’s BSC will utilize the Credit Card Update form to request name or address changes, account suspensions and closures.
Note: When a T&M card is lost or stolen, and the financial institution subsequently issues a new credit card with a new account number, a Credit Card Update form does not need to be submitted. (See “Lost or Stolen Cards” above.)
- Expiring Cards
- A T&M card near its expiration date will be replaced automatically by the financial institution no later than seven days prior to the end of the month in which the card expires. If you do not receive a replacement within that amount of time, contact the financial institution.
