Some users have reported that email they received from the Cornell TeamDynamix ticketing system with redundant information at the top of the message body when viewed in Microsoft Outlook.
The messages being displayed are not missing information and are not displaying any incorrect information. The extra text being displayed may distract or confuse readers.
Cornell staff have confirmed that this is an issue and are testing changes to outgoing TeamDynamix email templates to work around the issue.
The precise underlying cause of the issue is unknown and is being researched. Getting a functional workaround in place to mitigate the issue is the priority for Cornell's TeamDynamix support team.
CIT has confirmed that the issue impacts Microsoft 365 Outlook versions 2311, 2312, and 2401. Managed Desktops at Cornell are currently using version 2311.