The SSC is customer-focused and committed to providing services to its customers within established turnaround and response standards. In addition to our financial services turnaround standards, SSC will strive to acknowledge all phone calls, emails or faxes within two business days; however, it is understood some issues will need immediate attention and resolution to prevent business disruption.
Turnaround time is defined as the receipt of request, through either email, phone call, and/or campus mail, from our customer until it is approved by the SSC. Please note that some e-docs require approval outside of the SSC before they reach "Final" status and are posted to the general ledger, which does not include lag time.
Lag time, is defined as any time spent waiting for the customer or vendor to supply additional information and/or clarification.
Annual Operating Budget Support
| Service |
Turnaround Time |
| Annual operating budget support |
By the university-published deadline |
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Capital Asset Management
| Service |
Turnaround Time |
| Capital asset physical count |
By the university-published deadline |
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Chart of Accounts
| Service |
Turnaround Time |
| New account requests, sub-account, sub-object, etc. |
Within 5 business days |
| KFS fiscal officer, primary/secondary delegation changes |
Within 5 business days, after the new account is set up or any changes to existing accounts are made |
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Financial Processing
| Service |
Turnaround Time |
| Advance Deposit (AD) e-doc |
Within one week of receiving the cash or check |
| Auxiliary Voucher (AV) e-doc |
Within the same month as the request |
| Budget Adjustment (BA) e-doc |
Within the same month as the request |
| Cash advance |
Within 5 business days, unless the trip is sooner |
| Disbursement Voucher (DV) e-doc |
Within 5 business days |
| Distribution of Income and Expense (DI) e-doc |
Within the same month as the request |
| General Ledger Transfer (GLT) e-doc |
Within the same month as the request |
| Internal Billing (IB) e-doc |
Within the same month as the request |
| I Want doc |
Within 5 business days |
| Pre-Encumbrance (PE) e-doc |
Within the same month as the request |
| Transfer of Funds (TF) e-doc |
Within the same month as the request |
| Travel reimbursements/system (including DV e-doc) |
Within 5 business days |
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Financial Reporting (for Financial Management Service customers)
| Service |
Turnaround Time |
| Monthly/quarterly reports |
By the 15th business day of the following month |
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Financial Systems Access
| Service |
Turnaround Time |
| Financial systems access requests |
Within 24 hours |
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Payroll/Labor Distribution
| Service |
Turnaround Time |
| Benefit Expense Transfer (BT) e-doc |
Within 5 business days |
| Workday time collection systems |
Payroll sign-off within payroll deadline, unless otherwise notified by department |
- Leave balance adjustments
|
Within the payroll cycle within which the request is made |
|
|
Before 4:00 p.m. on every-other Thursday, when payroll confirms pay |
| Salary Expense Transfer (ST) e-doc |
Within 5 business days |
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Procurement Card
| Service |
Turnaround Time |
| New and change requests |
Within 5 business days |
| Procurement card purchases |
Within 5 business days |
| Procurement card transaction release in KFS |
Prior to auto-approval with appropriate supporting documentation |
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Purchasing/Accounts Payable
| Service |
Turnaround Time |
| Payment Request (PREQ) e-doc |
Within 5 business days before the pay date |
| Requisition (REQS) e-doc (not including e-SHOP) |
Within 5 business days |
| e-SHOP REQS |
Within 24 hours |
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Student Hires
| Service |
Turnaround Time |
| Student employment actions |
Within 5 business days (or before the hire date) |
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Turnaround Time Frames
Within 24 hours
- Advance Deposit (AD) e-docs
- Security requests
- e-SHOP Requisitions (REQS)
Within 5 business days
- Account Distribution & Adjustment Form (ADAF) (required prior to salary/benefit transfer – must be received by Payroll before 20th of month)
- Cash advances (unless the trip is sooner)
- Disbursement Voucher (DV) e-docs
- I Want doc
- KFS fiscal officer, primary/secondary delegation changes (after new account is setup or any changes to existing accounts)
- New account, sub-account, sub-object, etc.
- Payment Request (PREQ) e-docs (within 5 business days before the pay date)
- Requisitions (REQS) (not including e-SHOP)
- Salary/benefit transfers
- Student hires (or before the hire date)
- Travel reimbursements (including the DV e-doc)
Within same month as request
- Auxiliary Voucher (AV) e-doc
- Budget Adjustment (BA) e-doc
- Distribution of Income and Expense (DI) e-doc
- General Ledger Transfer (GLT) e-doc
- Internal Billing (IB) e-doc
- Pre-Encumbrance (PE) e-doc
- Transfer of Funds (TF) e-doc
Other
- Annual operating budget process: By the university-published deadline
- Capital asset physical count: By the university-published deadline
- Financial reporting (monthly/quarterly reports): By the 15th business day of the following month
- Kronos:
- Payroll signs off within the payroll deadline, unless otherwise notified by the department
- On-Cycle checks: Before 2:00 p.m. on every other Thursday, when payroll confirms pay
- Leave Balance Adjustments: Within payroll cycle within request is made
- Procurement Card:
- New and change requests: Within 5 business days
- Procurement card Purchases: Within 3 business days
- Procurement card releasing in KFS: Before auto-approval, with appropriate supporting documentation
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