Reporting Tools

Our Reporting solution is Elavon’s MerchantConnect.

Enhanced information is available through the MerchantConnect “Premium” service, which offers access to one year’s worth of reporting information from multiple store locations. It features informative interchange qualification reports that summarize your payments, classify qualification rates, and provide insight as to why transactions are downgrading.

MerchantConnect Features

• Data is searchable and can be exported to a spreadsheet or another application for further analysis
• All Credit Card transactions processed on a Merchant ID provided by Elavon are accessible through Merchant Connect.
• Since Merchant Connect does not display the full credit card number the desktop being used to access the site does not have to be behind the CIT provided firewall.
• There is no cost to the units for using Merchant Connect.

It is highly recommended that transactions be checked frequently (daily is optimal). This good practice can aid in rapid identification of fraudulent activity that may be occurring in a unit’s merchant accounts. Should evidence that malicious activity is, or potentially might be present, immediately contact one or both of the following offices:

• Cash Management Office, (607) 254-1590
• Network Operations Center (NOC)/ITSecurity Office, (607) 255-9900

Account Setup

• Contact Cash Management, (607) 254-1590

MerchantConnect Customer Service on Existing Accounts

• MerchantConnect Hot Line, (800) 725-1245