Tools Library

Tools Library

Cashnet FAQ

Payments

How do payment accounts get approved?

Only payment accounts with a U.S. financial institution can be used. Your bank's routing number is automatically verified via Federal Reserve databases. However, your account number is validated at the time the transaction reaches your bank. For all payments returned because of inaccurate information or insufficient funds, a return fee of $25.00 will be assessed.

How do I add another payment account?

If you want to add multiple payment accounts when you initially enroll, you simply click the Add New link under the Saved Bank Account header.

How do I change payment account information?

Once you enter bank account information, you cannot revise that information; you must "Remove" it under Bank Account Profiles and add the new information as a new payment account.

When can I start making payments using Cashnet?

You may begin making payments as soon as your first e-bill has been generated, and you enter your bank account information in Cashnet.

How do I make payments?

Online payments using Cashnet are quick and convenient.

  • Click the Pay Now link under the Current Account Summary header.
  • On the Pay Now screen, click the appropriate box/boxes and enter the amount you wish to pay.
  • Click Continue.
  • Select your method of payment, which must be a U.S. checking or savings account.
  • Click Continue.
  • Enter an e-mail address for your payment confirmation to be sent to.
  • Click Continue.
  • Confirm the information, click the Submit Payment button.

Payments made through Cashnet will post the following business day. Please be sure to submit your payment in a timely fashion to avoid late fees.

Any user with a valid payment account can submit payments using that account. No other users can either view or use another user's payment account.

Even though your payment account information will remain in our database, payments will only occur when you actively submit them online.

If payments are returned to Cornell University for insufficient funds, the student account will be charged a fee of $25.00. If payment was used for registration, a late registration fee of $350.00 will be assessed. See our Returned Payment Policy page for more information.

What if I have a credit balance?

If you have a credit balance, the Amount Due on the statements summary will be zero. See the full statement for the exact amount of the credit balance.

How do I make payments, if I am an international student without access to an account with a U.S. financial institution?

International students who do not have a checking or savings account with a U.S. financial institution will receive their billing statements electronically, but they can not register to make payments electronically. For additional methods of payment, check out our Payment Options. International students can make wire payments using Flywire.

What if my payment is returned or rejected?

You will receive an email from Cashnet notifying you of the reason your payment was returned or rejected. Please check your account information to be sure it is correct. All payments returned because of inaccurate information or insufficient funds will be assessed a return fee of $25.00.

Why can't I see my recent payment on my current billing statement?

The bill is updated once a month at billing. Any activity that occurs after the current bill date will be on the next bill. Students can see up-to-date or current activity on Student Center. Other payers can view activity using Cashnet, from the Recent Activity link in the Current Account Summary box.

Technical Help

What if Other Payers forget their username or password?

If you have not previously logged in, please follow the instructions you received in the invitation email. If you have previously logged in, click the Forgot Password link on the login page to reset the password. If the link does not appear on your page, contact your student to reset your password from their account. For security reasons, Cashnet and the Bursar’s office does not have access to reset these passwords.

What browsers are supported for accessing Cashnet?

Blackboard recommends accessing Cashnet using one of the following browsers:

  • Internet Explorer (version 11 or higher)
  • Firefox (version 42 or higher)
  • Chrome (version 45 or higher)
  • Safari (version 9 or higher)

Other recent browsers or browser versions will work, but you may experience error messages when clicking on the following links that are embedded in the monthly e-billing statements:

For your convenience, we have added the following links to the “Cornell Monthly E-Bills” section on the Cashnet main page:

How do I sign out/log out of Cashnet?

At the top of the Cashnet page, the menu bar has a sign out tab to the far right. Click the tab to log out.

Even though you've logged out, your browser session is still active. To completely log out, close all of your open browser windows.

What if I have other questions?

Please feel free to email us at uco-bursar@cornell.edu or contact call (607) 255-2336 with any additional questions.

What if I forget my Cashnet username or password?

Students log in to Cashnet with their NetID and password. If you are unable to remember your password, there is a “Forgot Password” link on the login page. 

Students can reset Other User/Payer passwords by clicking the Edit link under the Other Payer box. Scroll to the bottom of the screen, and click the Reset Password button.

Signing Up

How does a student activate the e-bill service?

Students simply log in to Cashnet with their NetID and password. Your primary email address is your Cornell email address. If you plan to make payments from your own accounts (must be a checking or savings account with a U.S. financial institution), you will need to enter payment account information.

How do I get my parents (or others) signed up to use Cashnet?

The student needs to sign in to Cashnet first. The student must then invite other users/payers to Cashnet by logging in to Cashnet and clicking the Add New link in the box labeled Other User/Payers. The Cashnet system will send an email to the other user/payer with a Payer ID. The Payer ID will enable the other user/payer to sign up, and to associate that user with that student. Other users/payers (including parents) can then enter their payment account information.

Can international students enroll if they do not have an account with a U.S. financial institution?

International students who do not have a checking or savings account with a U.S. financial institution must enroll in Cashnet to receive their billing statements electronically, but they cannot register to make payments electronically. There is a link to Flywire for international payment transactions.

Where can I get my Cornell Student ID?

The Cornell Student ID card is the official Cornell University identification card for members of the university community. If you are a new student, you will be able to pick up your Cornell Student ID card at registration.

Who determines the ID (username) for other users/payers?

The student will determine the ID (username) when they invite the other user/payer to Cashnet. The ID will be the other payer's permanent username. Please be sure to select something unique to your other payer; you may wish to consult with them on a suitable/preferable option. The other user/payer ID you select for them will be sent to them in an email, along with a temporary password.

What is Cashnet?

Cashnet is the service that enables you to receive your Cornell University monthly student account billing statements over the Web, and to submit payments online, using an electronic interface with your bank. There is no additional cost associated with utilizing the Cashnet service to pay your student bill.

You are notified by email each time a new statement becomes available, and can directly link into Cashnet to view your billing information and submit payments. This system provides you with the convenience of web-based electronic payments. 

The E-Bill

When will my e-bill be available for viewing?

You will be notified by email when your monthly e-bill is available. Please refer to the bursar billing schedule for future billing and payment due dates.

What if I have questions about individual items on my bill?

If you have questions about individual transactions on your bill, contact the appropriate originating department.

Will I still get a paper bill in the mail?

In keeping with Cornell's commitment to sustainability and protection of our environment, you will not receive paper statements by postal mail.

What if I still need an official paper statement?

The statement presented to you online is produced by Cornell and will serve as an Official Statement.

My parents don't have email. Can you send them a paper bill?

Students whose parents do not have access to email are responsible for printing, mailing, or faxing a bill to their parents. This bill must be sent in a timely manner to avoid late payments.