Division of Financial Affairs

KFS Support

The resources on these pages are available to help you with the transition from the old accounting systems to the Kuali Financial System (KFS). More tools will be added as they become available.

For conversion spreadsheets and other useful information, please see the KFS Transition Tools page.

Need access to KFS? See the procedures for requesting access to KFS and Dashboards.

KFS Support

Need help with KFS?

KFS Help Request
KFS Helpline: (607) 255-3322

How to Request Support

During normal business hours of 8:00 a.m. - 4:30 p.m.:

Follow general Troubleshooting Guidelines & Common Error Messages
Check the KFS Known Issues page
Contact your KFS in-house expert or Dashboard in-house expert (depending on the nature of your issue). Contacting your local expert is important to:

Expedite campus knowledge of KFS. If everyone contacts the help desk, it will take much longer for knowledge to be shared across campus
Expedite the KFS Help Desk response to requests. If the Help Desk is answering the same basic questions over and over again, it will take away from the time we can spend troubleshooting more serious issues or complex questions
This, in turn, will ensure everyone gets the quickest response to their requests, whether it be from your in-house expert or the KFS Help Desk

Contact the appropriate Help Team:

Complete a KFS Help Request or call 255-3322
Contact ID&R Help at kfs-idr@cornell.edu directly, if you know you have a dashboard or KDW issue
Contact Security Access at kfs-security@cornell.edu directly, if you know your request is related to either KFS or Dashboard access. See the Approved Authorizers by Financial Transaction Center

Outside normal business hours, if the system appears to be down:

Check the System Status page
Contact the CIT Network Operations Center (NOC)

255-9900
noc@cornell.edu