As a trip leader you may encounter an incident that requires you to act quickly. This is a quick reference guide to help assist you with domestic emergencies for off-campus Cornell programs.
Note: This is not intended to be a step-by-step to do list. Many required actions must occur simultaneously. This list is merely provided as quick reference to ensure that no steps are left out.
Download the Domestic Emergency Checklist and Contact List (PDF, 175 KB)
- Collect sufficient information by asking questions related to the crisis. Record this information by taking notes, pictures, or assigning an assistant to do so.
- Collect contact information from individual reporting crisis in order to follow up.
- Collect additional information from other U.S. sources (if applicable).
- Confirm if communications with the insurance carrier for the student health insurance is needed if medical treatment is required.
- Contact the Director of Risk Management and the Coordinator of Travel Safety. Calling Cornell police will begin this process: (607) 255-1111.
- If appropriate, ensure that a case with UHC Global has been opened. This can be initiated by the trip leader, an individual at Cornell University or the student themselves if necessary. The world-wide number for UHC Global is (800) 472-0906 from the U.S.; +1-713-267-2525 worldwide (collect). The university's policy number is 343211.
- The University’s Crisis Managers will be contacted if necessary for emergencies to be handled in-house. For widespread or acute emergencies, this team may include members from other units.
- If this is a mental health crisis, you may consult with Gannett and the CAPS counselors at (607) 255-5155.
- After a case is opened, UHC Global can provide suitable counselors, medical doctors and emergency cash, if necessary.
- If crisis involves a change to the student or students’ financial aid status, the on-campus Cornell administrator will contact the Financial Aid Office.
- Maintain communications with affected students/faculty/staff in the area.
- Maintain communications with others on-site who may be affected.
- Inform and update the Director of Risk Management, who will be the main point person for disseminating information with the Coordinator of Travel Safety serving as backup.
- Inform and update relevant staff members in the program.
- Allow Cornell administrators to disseminate information. Do not attempt to take this all on yourself.
- Assess the situation (include all applicable key university officials in discussion) and provide directions to on-site students/faculty/staff.
- University officials will provide notification of widespread event and CU response on the website (if applicable).
- Allow the university to respond to media inquiries (or refer to University Relations).
- Make any changes to program status in the database and/or post incident summary in individual student record in the database.
- Upon returning to campus, conduct a post-assessment review.
Contacts
UHC Global Emergency Response Center
(800) 472-0906 from the U.S.
+1-713-267-2525 worldwide (collect)
assistance@UHCGlobal.com
Cornell University Police (24/7 response): (607) 255-1111
First Responders for off-campus incidents of Cornell:
Craig McAllister, Director of Risk Management and Insurance: (607) 254-1475, craig.mcallister@cornell.edu
University Administration
Title IX Office: (607) 255-2242, titleix@cornell.edu
Judicial Administration: (607) 255-4680, juadmin@cornell.edu
Gannett Health Services: (607) 255-5155
Victims Advocate: (607) 255-1212
Dean of students: (607) 255-1115
Legal Counsel: (607) 255-5124
