If your card is lost or stolen, contact the financial institution immediately, so that the account can be shut down. A new card, with a new account number, will be mailed to you.
Since the corporate travel card is a personal liability, in most cases you will contact the financial institution directly for inquiries or changes to the account. For example, if your name or address changes, you should contact the financial institution to request the change. You may also close the corporate travel card account at any time by contacting the financial institution.
The financial institution will close any corporate travel card account not used within a 24-month period.
If the university is held liable for charge(s) to a corporate travel card incurred after a cardholder is no longer in the service of the university, the unit that employed the cardholder will be responsible for paying those charges.
|Event||Cardholder||Current Unit Business Manager||New Unit Business Manager||Office of Credit Card Programs|
|Cardholder no longer eligible (i.e., change of responsibilities)||Pay your corporate travel card bill in full.||Contact the Office of Credit Card Programs and request account closure.||N/A||Notify financial institution of account closure.|
|Cardholder transfers to a new unit within the university.||
||Contact the Office of Credit Card Programs and request suspension of account.||Contact the Office of Credit Card Programs and request account closure or reinstatement based on employee's current eligibility for a card.||Notify financial institution of account suspension, account closure, or reinstatement.|
|Cardholder terminates employment or retires from the university.||Pay your corporate travel card bill in full.||Contact the Office of Credit Card Programs and request account closure.||N/A||Notify financial institution of account closure.|
Note: The corporate travel cardholder may close his or her account at any time by contacting the issuing financial institution directly.
395 Pine Tree Road, Suite 330
Ithaca, NY 14850
|Help Line:||(607) 254-5300|
|Hours:||8:00 a.m. - 4:30 p.m., Monday – Friday|