On Sunday, October 6, 2019, between 6:00am and 12:00pm, KFS, Cynergy, e-SHOP, Cynergy Applications, and Travel reimbursement will be unavailable due to a patch release. After the maintenance window, users will have access to the latest enhancements.
The vendor is reporting multiple performance issues which may be impacting the Video On Demand (VOD) service. Captioning features, such as the caption editor tool, may return an error. Other aspects of the VOD service (such as uploading and editing) may return API errors.
The vendor is reporting an issue with the captioning service used by the Video On Demand (VOD) service. This appears to be resulting in longer than usual times for automatic machine captioning to be added to new content. The caption editor tool in the VOD is returning an error when users try to access it.
PeopleSoft Student Center, Faculty Center, Student Essentials, ePay, Student Admissions, Contributor Relations, Financial Aid, Student Financials, Student Records, Student Employment (PSES) will be unavailable on Thursday, October 3 2019 from approximately 5:00am to 7:00am for the migration of online and batch objects to PeopleSoft Production (PSPROD). Due to the content of the migrations, we do anticipate that this activity will create an outage.
On Friday, October 4th, 2019 between the hours of 12:00 am to 06:00 am Eastern Time, the Managed Hosting Engineers will perform Kernel Update on Blackboard data center where Cornell's Blackboard resides. During this maintenance, users will experience an interruption to their Blackboard services for approximately 3 hours.
Kaltura, the vendor supporting the Video On Demand and Video Platform Service, has reported issues related to playback. Users may experience various symptoms including but not limited to player errors, issues with player loading (black screen), In-video quiz questions not loading, etc. This issue is at least intermittently impacting Cornell’s Video On Demand and Video Platform Service products.