Financial Information Services

Some Cornell users of Acrobat Pro DC are being notified that the software has expired and is now requiring sign-in, or have received a warning that their license will expire on 11/30/2019. This issue is due to an Adobe update that triggered the application’s license verification. Cornell is in the process of transitioning from device licenses (the type triggering expiration notices) to user licenses. Anyone experiencing the issue who already has a named-user license can reactivate Acrobat by signing in with their Adobe ID and password.

The alternative e-list server will be powered off/powered back on to activate security patches Wednesday, Oct 23, 2019 from 03:45 AM to 4:45 AM. Most e-lists are unaffected as this only affects e-lists administered via
https://www.hp.list.cornell.edu
https://www.appgen.list.cornell.edu
For the small number of affected e-lists, during the outage email will be delayed, queued and processed afterwards, and the admin web interface will be unavailable.

When downloading a Zoom Cloud Recording from VOD, the file downloads without the .mp4 extension. As a workaround, alter the file name to add .mp4 as the file extension. This issue does not impact video playback on VOD, only playback of the local file when downloaded.

An upgrade of the CUVPN client, AnyConnect, will be configured in the CUVPN servers on Tuesday, October 22, 2019 05:00 AM - 07:00 AM. Once configured, AnyConnect clients will automatically upgrade on client machines when they connect to the service.

Upon CUVPN log-in, a window will appear indicating a new AnyConnect client is being downloaded and upgraded. When finished, the new version launches and logs the client into CUVPN automatically. Administrative privilege is not required for AnyConnect self-upgrade.

Microsoft has given notification of problems logging into Office 365 services, including Outlook on the Web. There have been reports that some individuals trying to use Cornell Office 365 services, including outlook.cornell.edu, were unable to sign in.

On Tuesday, October 22, 2019, from 4:00am to 8:00am, the Net-Print application and database will be unavailable while the server's operating system is updated. Printing will be unavailable. Once updates have been completed, services will be restored.

On Sunday, October 20, 2019, from 7:30am to 8:30am, the Shibboleth Identity Provider will be upgraded. A new SSL certificate will also be installed. No outage/impact to users is expected.

On Wednesday, October 23, 2019, beginning at 8:00pm, Pinnacle and the Custom APEX applications (NCS Dashboards, Building Coordinator Dashboards, Student Request for Service Form, and Pinnacle Monthly Statement Email Notification Opt In/Opt Out form) will be unavailable to users. Although the stated outage window is until 10:00pm, Pinnacle and the Custom APEX applications are likely to be available sooner. Impact is expected to be minimal, since patching is being applied outside normal business hours when dashboards are generally not in use.