University Business Service Center

Support Services

University Policy 4.6, Standards of Ethical Conduct
Cornell University expects all executive officers, trustees, faculty, staff, student employees, and others, when acting on behalf of the university, to maintain the highest standard of ethical conduct.

UBSC General Responsibilities

To provide services to our customers within our established turn-around/response times
To acknowledge e-mail, telephone, or walk-in requests within 48 hours
To serve as stewards of our customers' resources and the university's resources and policies
To provide guidance, counsel, and recommendations for best practices, cost savings, and/or reengineering opportunities

Units' General Responsibilities

To inform the UBSC of any personnel changes within a department, particularly department heads and/or department contacts
To provide the UBSC with feedback to serve you and your department in a better, more efficient way
To follow University Business Service Center procedures:

forwarding of all documents for processing promptly

providing accurate information

procuring goods and services appropriately

providing the necessary feedback to allow for adjustments that will provide service in a better, more efficient way

Be proactive in partnering with the UBSC and be responsive to requests in a timely way

How to Access Service

E-mail the UBSC
Contact your financial transaction specialist or customer service representative via e-mail or telephone
Through this Web site