Skip to main content


Support Services

USABSC Responsibilities
  • Be proactive in partnering with the department/unit; be responsive to all requests; and communicate regularly with key staff.
  • Communicate training opportunities or provide training for previous or upcoming changes in USABSC or institutional policies or procedures, as necessary or requested
  • Adhere to university policies and procedures at all times – including ensuring separation of duties, appropriate transaction authority, retention of records, and timely completion of documentation
  • Have backup procedures in place to provide seamless communications and service to department/unit in cases of planned and unplanned absences of primary support team members
Department/Unit Responsibilities
  • Be proactive in partnering with USABSC; be responsive to all requests; and communicate the service level agreement (SLA) to all key staff members
  • Follow established university and USABSC policies and procedures
  • Identify individual(s) to fill the "department contact" role for communications
  • Identify individuals who are Authorized Requesters for services