Turnaround time is defined as the receipt of request, either through e-mail, phone call, and/or campus mail, from the customer until it is approved by UBSC. Please note that some e-docs require approval outside of UBSC before they go to "Final" status and are posted to general ledger, which does not include lag time. Lag time, is defined as any time spent waiting for the customer or vendor to supply additional information and/or clarification.
| Service | Turnaround Time |
|---|---|
| Budget construction |
By the university-published deadline |
| Service | Turnaround Time |
|---|---|
| Capital asset physical count |
By the university-published deadline |
| Service | Turnaround Time |
|---|---|
| New account requests, sub-account, sub-object, etc. |
Within 5 days |
| KFS fiscal officer, primary/secondary delegations |
Within 5 days, after the new account is set up or any changes to existing accounts are made |
| Service | Turnaround Time |
|---|---|
| Advance Deposit (AD) e-doc |
Within 24 hours |
| Auxiliary Voucher (AV) e-doc | Within the same month as the request |
| Budget Adjustment (BA) e-doc | Within the same month as the request |
| Cash advance |
Within 5 days, unless the trip is sooner |
| Disbursement Voucher (DV) e-doc | Within 5 days |
| Distribution of Income and Expense (DI) e-doc | Within the same month as the request |
| General Error Correction (GEC) e-doc | Within the same month as the request |
| Internal Billing (IB) e-doc | Within the same month as the request |
| Pre-Encumbrance (PE) e-doc | Within the same month as the request |
| Transfer of Funds (TF) e-doc | Within the same month as the request |
| Travel reimbursements/system (including DV e-doc) |
Within 5 days |
| Service | Turnaround Time |
|---|---|
| Security requests |
Within 24 hours |
| Service | Turnaround Time |
|---|---|
| Account Distribution & Adjustment Form (ADAF) |
Within 5 days (required prior to salary/benefit transfers - must be received by Payroll before the 20th of the month) |
| Benefit Expense Transfer (BT) e-doc |
Within 5 days (after ADAF is posted by Payroll) |
| COLTS and Kronos time collection systems |
Payroll sign off within payroll deadline, unless otherwise notified by department |
|
Employees have until noon on the 15th day of the month, supervisor has until noon on the last day of the month, payroll representatives (pay reps) have until the end of their day on the last day of the sign-off month |
|
Within the payroll cycle within which the request is made |
|
Before 9:00 a.m. on every-other Friday, when payroll confirms pay |
| Salary Expense Transfer (ST) e-doc |
Within 5 days (after ADAF is posted by Payroll) |
| Service | Turnaround Time |
|---|---|
| New and change requests |
Within 5 days |
| Procurement card purchases |
Within 3 days |
| Procurement card transaction release in KFS |
Prior to auto-approval with appropriate receipt and documentation |
| Service | Turnaround Time |
|---|---|
| Payment Request (PREQ) e-doc |
Within 5 days before the pay date |
| Receiving | Within 5 days of the PREQ creation date |
| Requisition (REQS) e-doc (not including Shop Catalogs) |
Within 5 days |
| Shop Catalogs (e-SHOP) REQS |
Within 24 hours |
| Service | Turnaround Time |
|---|---|
| Student employment actions |
Within 5 days (or before the hire date) |
