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Net.Pay FAQ

Signing Up

The E-Bill

Payments

User Information

HELP!

Q: What is Net.Pay?
A: Net.Pay is the service that enables you to receive your Cornell University monthly student account billing statements over the Web, and to submit payments online, using an electronic interface with your bank. There is no additional cost associated with utilizing the Net.Pay service to pay your student bill.

You are notified by e-mail each time a new statement becomes available, and can directly link into Net.Pay to view your billing information and submit payments. This system provides you with the convenience of web-based electronic payments. Your statements are kept on line for 12 months for reference, as well as your Net.Pay payment information.

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Q: How does a student activate the e-bill service?
A: Simply log on to Net.Pay and sign up for the service. You will be asked to enter your seven-digit Cornell student ID number to identify yourself as a Cornell student, and will be prompted to select a special Net.Pay User Name and Password to keep your account information secure and confidential. Your primary e-mail address is your Cornell e-mail address. You may add additional e-mail addresses. If you plan to make payments from your own accounts (must be a checking or savings account with a U.S. financial institution), you will need to enter payment account information.

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Q: How do I get my parents (or others) signed up to use Net.Pay?
A: The student needs to sign up for Net.Pay first. The student must then invite other payers via Net.Pay by entering the payers e-mail address. The Net.Pay system will send an e-mail to the payer with a special Net.Pay PIN. The PIN will enable them to sign up, and to associate them with that student. Parents (or others) can then enter their payment account information.

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Q: How do payment accounts get approved?
A: Only payment accounts with a U.S. financial institution can be used. Your bank's routing number is automatically verified via Federal Reserve databases. However, your account number is validated at the time the transaction reaches your bank. For all payments returned because of inaccurate information or insufficient funds, a return fee of $25.00 will be assessed.

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Q: How do I add another payment account?
A: If you want to add multiple payment accounts when you initially enroll, you simply click the "Add Payment Account" button.  To add accounts at a later date, you will need to select "My Profile" from the toolbar at the top of the Net.Pay screen, continue to the Bank Account Profiles section, and click on "Add Payment Account" button.

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Q: How do I change payment account information?

A: Once you enter bank account information, you cannot revise that information; you must "Remove" it under Bank Account Profiles and add the new information as a new payment account.

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Q: Can international students enroll if they do not have an account with a U.S. financial institution?
A: International students who do not have a checking or savings account with a U.S. financial institution may enroll in Net.Pay and receive their billing statements electronically, but they cannot register to make payments electronically.

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Q: When will my e-bill be available for viewing?
A: Your current monthly statement will be available immediately after you sign up with Net.Pay. You will be notified by e-mail when your new monthly bill is available. Please refer to the bursar billing schedule for future bill and payment dates.

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Q: What if I have questions about individual items on my bill?
A: For questions about individual transactions on your bill, contact the appropriate originating department displayed under "Important Billing Information." A full list of unit contact information is available.

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Q: Will I still get a paper bill in the mail?
A: In keeping with Cornell's commitment to sustainability and protection of our environment, you will not receive paper statements by postal mail.

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Q: What if I need an official paper statement?
A: The statement presented to you online is produced by Cornell and will serve as an Official Statement.

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Q: My parents don't have e-mail. Can you send them a paper bill?
A: Students whose parents do not have access to e-mail are responsible for printing, mailing, or faxing a bill to their parents. This bill must be sent in a timely manner to avoid late payments.

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Q: When can I start making payments using Net.Pay?
A: You may begin making payments as soon as you enter your account information.

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Q: How do I make payments?
A: Online payments using Net.Pay are quick and convenient.

  • Simply click on Bills and then the "Pay Now" button. This will then direct you to the "Make Bill Payment" to initiate payment. You will receive online confirmation that your payment has been submitted and will be given a tracking number to monitor the progress and status of your payment.
  • Submit your payments a few days early! Once a payment is submitted, it takes a few days to be posted to your student billing account, so keep this in mind when submitting or scheduling payments, so that you do not incur any late payment penalties.
  • Any user with a valid payment account can submit payments using that account. No other users can either view or use another user's payment account.
  • Even though your payment account information will remain in our database, payments will only occur when you actively submit them online.
  • If payments are returned to Cornell University for insufficient funds, the student account will be charged a fee of $25.00. If payment was used for registration, a late registration fee of $350.00 will be assessed.

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Q: What if I have a credit balance?
A: If you have a credit balance, the Amount Due on the statements summary will be zero. See the full statement for the exact amount of the credit balance.

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Q: How do I make payments, if I am an international student without access to an account with a U.S. financial institution?
A: International students who do not have a checking or savings account with a U.S. financial institution will receive their billing statements electronically, but they can not register to make payments electronically. For additional methods of payment, check out our Payment Options.

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Q: What if my payment is returned or rejected?
A: You will receive an e-mail from Net.Pay notifying you of the reason your payment was returned or rejected. Please check your account information to be sure it is correct. All payments returned because of inaccurate information or insufficient funds will be assessed a return fee of $25.00.

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Q: Why can't I see my recent payment on my current billing statement?

A: The bill is updated once a month at billing. Any activity that occurs after the current bill date will be on the next bill. The student can view up-to-date or current activity on their Student Service Center. Other payers can view activity on Net.Pay, on the Recent Activity tab.

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Q: What if I forget my Username or Password?
A: From the login page, you can select "Forgot Username/Password." The system will prompt you to provide user information as proof of your identification. Shortly thereafter, your Net.Pay Username and Password will be e-mailed to you. If you need additional assistance, contact Net.Pay customer service at (800) 239-4211.

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Q: What if I forget my Net.Pay PIN?
A: If a student forgets the Net.Pay PIN, he or she simply needs to log in to Net.Pay and Click on "My Profile." The screen will have other payer access information; such as name, PIN, e-mail addresses, phone numbers, etc. The Net.Pay PIN is only displayed on this screen for students, not parents or other payers.

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Q: Where can I get my Cornell Student ID?
A: The Cornell Student ID card is the official Cornell University identification card for members of the university community.  If you are a new student, you will be able to pick up your Cornell Student ID card at registration.

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Q: What if I have other questions?
A: Please feel free to e-mail us at netpay@cornell.edu, or contact Bursar Account Services at (607) 255-2336 with any additional questions.

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