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University Collections

The Collections area of the Office of the Bursar provides accounts receivable collection services for university units. Our clients place accounts belonging to students, former students, employees, and individuals or businesses not related to Cornell University. Below are details of our procedures.

What happens once an account is placed in collections?

  • An internal collection fee is added to the account balance
  • Attempts are made to contact the account holder through various methods, including the following:
  • Postal Mail
  • Telephone
  • E-mail to home and/or work

If the account belongs to a student or former student of Cornell University, university services will be withheld, including the following:

  • Registration
  • Transcripts
  • Diplomas

If we are able to collect the amount due, we will

  • Journal the funds collected, less our fee, to your unit's account

If we are unable to collect the amount due, we will

  • Recommend that you allow us to refer the matter to an outside collection agency

If you would like to establish a new client account to use our services, please contact Kristin Pennock in the Collections office at (607) 255-7234.