Division of Financial Affairs

As of Wednesday, September 5, 2012, members of the CIT-DFA IT Service Group, which includes the University Audit Office, began submitting all requests for technical support to the IT Service Desk as outlined below.

This new model is in effect for all technical support issues, including desktop; software; security; and DFA networks, servers, and systems.

Contact the IT Service Desk by phone or e-mail.

No matter what method you choose, identify yourself as a member of the CIT-DFA Service Group. This will help us provide better service and produce metrics that shed light on how well the new support model is working for us.

By Phone

• Call 255-5500 to reach the IT Service Desk.
• Technical support numbers currently in use by CIT (254-1312) and DFA (255-0590) will continue to work for a limited time and will eventually be redirected to 255-5500.

By E-mail

• DFA and Audit:

• Cornell Business Services and Bursar's office: cbssg@cornell.edu
• All DFA East Hill Plaza residents: dfa-pc-support@cornell.edu
• All DFA and Audit EHOB residents: ehob-pc-support@cornell.edu
• University Treasurer's office: tre-pc-support@cornell.edu
  

• CIT: cit_support@cornell.edu