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About SMS

The Office for Supply Management Services (SMS) reports to the Vice President for Financial Affairs. We provide cost-effective procurement services to our customers by listening to their needs and responding in a prompt, courteous, and professional manner.  We strive to create an environment that allows us to provide excellent service; to ensure that customers receive extraordinary value, utilize best practices; and to become a role model to others.

To ensure flexibility, efficiency, and a high level of customer service, SMS is configured into three functional teams: the Customer Service Center, Systems Support, and Strategic Sourcing.  The functional team responsibilities are defined in the table below.

Customer Service Center Systems Support Strategic Sourcing
  • APPS orders
  • Blanket orders
  • Single/sole source orders
  • NY State orders
  • Supplier insurance and setup
  • Competitive bidding
  • e-SHOP systems and support
  • APPS systems and support
  • Supplier setup
  • Payment requisition processing
  • Web site support
  • Spend analysis
  • Socially responsible purchasing
  • Supplier scorecarding
  • Manage sourcing projects
  • Manage major competitive bidding projects and sourcing