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Vision, Mission, and Values

Vision

Supply Management Services strives to provide a world-class supply management function in support of the university’s mission by creating value through strategic sourcing, efficient processes, and professional service.

Mission

Cornell University's Office for Supply Management Services provides effective procurement services in a manner that...

  • Ensures the institution receives extraordinary value
  • Represents the university’s standards for stewardship and citizenship
  • Utilizes best practices and acts as a role model for others
  • Empowers all employees to provide excellent service

Values

  • Collegiality… “We develop and maintain positive relationships through understanding, collaboration, and trust.”
  • Integrity… “We strive to do the right thing for the greater good for all our clients and for Cornell.”
  • Initiative… “We develop new strategies and continually assess the appropriateness of the services we provide to the university.”
  • Excellence… “We establish goals and objectives to achieve excellence and are accountable for our actions and the impact they have on the community.”
  • Civility… “We are frank, open, sincere, and respectful of others.”
  • Stewardship… “We responsibly manage and protect the resources entrusted to our care.”
Service Commitment Statement

The Office for Supply Management Services is devoted to providing a high level of service to our internal Cornell customers.  As a reflection of this commitment, we have developed the following "Service Level Commitment" statement.

The Office for Supply Management Services commits to the following:

  • Treat customers with respect and courtesy, and respond to their needs with a sense of urgency
  • Return phone calls the same day or in no more than 24 hours (the following business day)
  • Return e-mails the same day or in no more than 24 hours (the following business day)
  • Issue a purchase order, or contact the requisitioning unit for additional approvals or documentation as required by Cornell policy, during the same day received or in no more than 24 hours (the following business day)
  • Provide acknowledgment of receipt of request for quotations the day of receipt or in no more than 24 hours (the following business day)
Customer Service Assistance
  • Main Office for Supply Management Services: (607) 255-3804
  • SMS Help Line: (607) 254-5300